Privacy Policy

Effective Date: Jan 1, 2025

Our Commitment

mHealth Global Innovations Inc. (dba Bonne Vie Medical) (“Bonne Vie Medical”) is committed to maintaining the principles of integrity and trust with respect to the protection of personal information. As part of this commitment, we protect the privacy of personal information of employees, clients, customers, and other individuals whose personal information we collect, use, and disclose. We comply with British Columbia’s Personal Information Protection Act (the “Act”), the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and all other applicable privacy laws. Where applicable, we also align with the Personal Health Information Protection Act (PHIPA).

Definitions

Business contact information: Information that enables an individual to be contacted at work (e.g., name, title, business address, business phone number, fax number, and email address).

1. Employee personal information: Information about an employee that is collected, used, or disclosed solely for the purposes reasonably required to establish, manage, or terminate an employment relationship.

2. Personal information: Any information that personally identifies an individual, but does not include business contact information or work product information.

3. Work product information: Information prepared or collected by an individual or group as part of their employment or business responsibilities.

Responsibility

We are responsible for all personal information under our control, even if it is not in our possession. We have developed policies and procedures to deal with the proper collection, use, and disclosure of personal information.

Purposes

We collect personal information for the following purposes:

• To individualize your experience on our website.

• To communicate separately with you.

• To facilitate your movements throughout our website with Google Analytics.

• To send you communications that may be of interest to you, either electronically or otherwise.

• To understand the needs of our prospects and clients, make improvements to our site, messaging, and marketing, and develop new services.

• To send appointment reminders, notifications, and service updates by SMS (with explicit consent).

• To send optional marketing SMS related to medical aesthetics and services (with separate opt-in).

• Other purposes as permitted by law.

Consent

We require the consent of individuals to collect, use, or disclose personal information. Unless required by law or otherwise authorized by the Act, we will not use or disclose personal information already collected for other purposes unless we obtain the consent of the individual. Consent is typically obtained at the time of collection.

For SMS services, consent is collected through one or more of the following:

• Website Contact Us form checkbox with explicit consent language.

• In-clinic written or electronic consent (e.g. Intake Form).

• Voluntary text message to our number 604-245-1121 using an opt-in keyword (e.g., START).

Consent to receive SMS is not a condition of medical care or services. Consent may be withdrawn at any time by replying STOP to usubscribe.

Unsubscribe Policy

• Email: If you no longer wish to receive emails from us, click the “UNSUBSCRIBE” link that comes with all our emails.

• SMS: To stop receiving SMS messages, reply STOP at any time. To get help, reply HELP. For further assistance, contact us at hello@bonneviemedical.com or call 604-447-8597.

Collection

We collect personal information only for the purposes identified and only through lawful methods. We generally collect information directly from you unless you authorize collection from a third party or the law permits it. For SMS services, we collect and retain the date, time, and method of opt-in for compliance purposes.

Cookie & Aggregate Information

We may use cookies and similar technologies to improve functionality and performance, personalize your experience, and track preferences. Aggregate data, such as IP addresses and browser type, may also be collected for analytics and site administration purposes. None of this data is directly linked to personally identifiable information.

Use of IP Addresses

We may collect IP addresses for system administration, analytics, and to enforce compliance with our policies. Normally, IP addresses are not linked to identifiable information. In rare cases, they may be used to protect our services or as required by law.